Santander UK Plc
Financial Ombudsman decision DRN7823068 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mr D complains that he didn’t know the mortgage and further advances he took out with Santander UK Plc (trading as ‘Abbey National’) were interest only.Product mis-sold
Santander also accepted they’d given Mr D incorrect information when he went into a branch last year about when his mortgage was taken out.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7823068.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.