Santander UK Plc
Financial Ombudsman decision DRN7820685 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Feb 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Miss C has complained that Santander UK Plc’s mistakes when it closed her current account left her overdrawn without her knowledge.Account closed or refused
Santander has accepted it made mistakes with Miss C’s account which led to adverse information being placed on her credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7820685.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.