Lloyds Bank PLC

Financial Ombudsman decision DRN7817047 Not upheld

Not upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Mon Mar 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

Lloyds acted in line with the terms and conditions of the account and had tried to contact him using the contact details it held on file. When Mr M did make contact, the bank agreed to refund five over limit fees - £60 in total – as a gesture of goodwill.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7817047.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.