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Creation Consumer Finance Limited

Financial Ombudsman decision DRN7812230 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

He complains that Creation does not accept the loan has been settled, and is still seeking payment from him.Charges and fees

ensure that Mr Q’s credit file correctly reflects his settlement of the loan in July 2011, and that no adverse data has been recorded after this dateCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7812230.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.