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Creation Consumer Finance Limited

Financial Ombudsman decision DRN7811485 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Charges have been added to the account because Mr L did not pay anything towards the outstanding balance, after the amount for the table was deducted.Charges and fees

Mr L complains that Creation Consumer Finance Ltd (“Creation”) has not responded to his complaint and has made errors on his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7811485.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.