Santander UK Plc
Financial Ombudsman decision DRN7811152 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
A lot of fees and charges were applied to Mr R’s account between 2001 and 2004 because he went over his overdraft limit.Charges and fees
Mr R complains Santander UK Plc didn’t treat him positively and sympathetically when he was experiencing financial hardship.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7811152.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.