Honours Trustee Limited

Financial Ombudsman decision DRN7808069 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss G complains that Honours Trustee Limited refuses to accept that it failed to respond to her requests in 2009 and 2011 to defer her loan repayments.Treatment in financial difficulty

I am satisfied that under these Honours Trustee Ltd is entitled to apply these charges for the arrears incurred between 2009 and 2010.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7808069.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.