Santander UK Plc
Financial Ombudsman decision DRN7802602 Upheld
Upheldoutcome, as published by the Ombudsman
£750redress stated in the decision
Fri Jul 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
Mrs C complains that Santander UK Plc (previously Abbey National plc) mis-sold her mortgage.Product mis-sold
The ombudsman contacted Santander and explained that it seemed the value of the property Mrs C had given them at the time was less than it actually was – and Santander should have known this.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7802602.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.