Nationwide Building Society

Financial Ombudsman decision DRN7791836 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

I consider that as Mrs W discussed the issue with her Nationwide adviser, it was unfair of him to offer her a mortgage which would not allow her and her future husband to port.Product mis-sold

Mrs W complains that Nationwide Building Society will not allow her, after her marriage, to transfer her mortgage into joint names and to port it.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7791836.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.