Close Brothers Limited

Financial Ombudsman decision DRN7790838 Upheld

Upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Fri Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

I don’t think they were proportionate. I say that because I think Close Brothers should have been prompted to carry out further checks and enquiries into Mrs G’s financial situation.Irresponsible lending

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7790838.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.