Capital One (Europe) plc

Financial Ombudsman decision DRN7789136 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sun May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr S has complained about charges – which he says were unfair – being applied to his credit card accountCharges and fees

Capital One hasn’t been able to demonstrate that Mr S was given confirmation about what had happened and what future options he might have.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7789136.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.