Lloyds Bank PLC

Financial Ombudsman decision DRN7787816 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs P have told the bank they are in financial difficulty. I can see it has recorded this and then taken steps to treat them accordingly.Treatment in financial difficulty

Mr and Mrs P say that they have been treated unfairly through various charges and interest on their overdraft for many years.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7787816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.