Santander UK Plc
Financial Ombudsman decision DRN7787706 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
The interest rates applied by Santander were too high.Interest and rates
It didn’t respond when they wrote to it in 2013 asking for consent to sell the property and transfer the mortgage to another property.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7787706.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.