TSB Bank plc

Financial Ombudsman decision DRN7787546 Not upheld

Not upheldoutcome, as published by the Ombudsman

£47redress stated in the decision

Mon Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Mr C complains about the poor customer service that he got from TSB Bank plc when he applied to open four new accounts.Account closed or refused

He also complains about TSB’s handling of his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7787546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.