Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN7786451 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

Mrs J said Bank of Ireland had unreasonably tried to blame her for the transaction and later lowered her credit limit without justification.Credit file reporting

Mrs J complains that Bank of Ireland (UK) Plc treated her unfairly following a fraudulent transaction being made on her Post Office credit cardCard dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7786451.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.