Bank of Scotland Plc

Financial Ombudsman decision DRN7786232 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr and Mrs B complain that their additional borrowing was mis-sold by Bank of Scotland plcProduct mis-sold

Halifax had paid £250 in recognition of its poor complaint handlingComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7786232.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.