Virgin Money plc
Financial Ombudsman decision DRN7784464 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Mr D complains that his Virgin Money plc credit card was declined when he tried to use it to buy a car.Card dispute or chargeback
The adjudicator did think that Virgin could have called Mr D back when the call became disconnected.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7784464.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.