Bank of Scotland Plc

Financial Ombudsman decision DRN7782094 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr V complains that Bank of Scotland plc, trading as Halifax, did not assist him with his financial difficulties and refused to allow him a payment holiday.Treatment in financial difficulty

Halifax acknowledged that it had failed to respond to Mr V’s emailed complaint within the set period and offered £500 compensation for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7782094.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.