Lloyds Bank PLC

Financial Ombudsman decision DRN7781565 Not upheld

Not upheldoutcome, as published by the Ombudsman

£42redress stated in the decision

Fri Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

complain that Lloyds Bank plc was irresponsible to provide them with business loans, credit cards and an overdraft because these were not affordable.Irresponsible lending

Mr and Mrs B have said that they were charged a security fee of £600 in November 2012 but they weren’t told about it until after it had been debited to their account.Charges and fees

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7781565.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.