National Westminster Bank Plc

Financial Ombudsman decision DRN7781492 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Sep 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs J complain that National Westminster Bank Plc (NatWest) haven’t responded to a letter they sent them dated 9 October 2017Mortgage administration

I do acknowledge that Mr and Mrs J have another complaint with us about an offer that they made to NatWest – which was rejected. This is being looked at separately to this one.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7781492.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.