TSB Bank plc

Financial Ombudsman decision DRN7778702 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Miss K complains that TSB Bank Plc failed to open the account she requested.Account closed or refused

Miss K was worried that making two applications would mean two searches on her credit file, which could have a negative effect on her credit score.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7778702.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.