Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN7770816 Upheld

Upheldoutcome, as published by the Ombudsman

£10,232redress stated in the decision

Mon Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

all record of it should be removed from her credit fileCredit file reporting

Mrs F has complained that her finance agreement with Hitachi Capital (UK) Plc, for a car, was misrepresented to her by the dealership.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7770816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.