HSBC Bank plc

Financial Ombudsman decision DRN7765931 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr L says that he did not make those transactions, and was unaware they had been made.Unauthorised transaction

HSBC did not tell Mr L about the debits at the time, and registered the £93.65 as an unpaid debt on Mr L’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7765931.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.