TSB Bank plc

Financial Ombudsman decision DRN7755923 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr R had mentioned problems he’d had getting his account unblocked.Funds blocked or frozen

Mr R complains about the way TSB Bank plc has dealt with various concerns he’s raised about how it’s dealt with his accounts.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7755923.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.