National Westminster Bank Plc

Financial Ombudsman decision DRN7754917 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

I agree that NatWest should have placed a block when they said they would, which would have prevented Mr H taking more money.Funds blocked or frozen

Miss H complains that National Westminster Bank Plc mis-administered a trust account resulting in money being takenService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7754917.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.