TSB Bank plc

Financial Ombudsman decision DRN7751513 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

TSB then blocked the account which meant Miss J couldn’t make payments for herself or Mr W.Funds blocked or frozen

Miss J is unhappy because TSB Bank plc asked her irrelevant security questions, which meant she wasn’t able to pass security on a joint account she held with Mr W.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7751513.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.