HSBC UK Bank Plc
Financial Ombudsman decision DRN7748454 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30,000redress stated in the decision
Sun Aug 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
Mr and Mrs F have complained about their treatment by HSBC UK Bank plc over the withdrawal of an overdraft facility.Treatment in financial difficulty
They were also concerned that the withdrawal of the overdraft facility had increased their debt by adding overdraft interest and ancillary bank charges to their debt.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7748454.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.