Lloyds Bank PLC

Financial Ombudsman decision DRN7739399 Upheld

Upheldoutcome, as published by the Ombudsman

£815redress stated in the decision

Fri Sep 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Lloyds Bank PLC (trading as TSB Bank) made errors in reporting information about his mortgage to a credit agencyCredit file reporting

Lloyds had recently given the agency the wrong security address for the mortgaged propertyMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7739399.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.