Barclays Bank Plc
Financial Ombudsman decision DRN7739178 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr A complains that Barclays Bank Plc has failed to recover and refund a payment which was sent to a fraudster’s account.APP scam refund refused
Barclays was wrong not to respond to his complaint, but it has apologised and offered a payment.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7739178.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.