Santander UK Plc
Financial Ombudsman decision DRN7731657 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees, Data and privacy
In the Ombudsman’s words
Mr and Mrs A told the bank about financial difficulties in 2012Treatment in financial difficulty
Mr and Mrs A complain that Santander UK plc is charging fees and interest on their accountCharges and fees
Mr A also says that he sent a subject access request to Santander but only received some of the information the bank holdsData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7731657.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.