Santander UK Plc
Financial Ombudsman decision DRN7726301 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10redress stated in the decision
Sat Jun 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Data and privacy
In the Ombudsman’s words
Miss C complains Santander UK Plc hasn’t closed her accounts despite her asking it to do so for several months.Account closed or refused
She is also concerned that staff from her local branch have been discussing her and her accounts with people outside the bank.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7726301.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.