Indigo Michael Limited

Financial Ombudsman decision DRN7725381 Not upheld

Not upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Thu Sep 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Miss M complained to us saying that she thought the compensation she’d accepted wasn’t enoughComplaint handling

sent a letter that was meant for her to another customer breaching data protectionData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7725381.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.