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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN7721652 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

Mr M complains about the way The Royal Bank of Scotland Plc (RBS) dealt with his request for help when he fell into financial difficulty.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook), CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7721652.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.