National Westminster Bank Plc

Financial Ombudsman decision DRN7714991 Not upheld

Not upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Fri Nov 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

all the charges and interest would have been applied on that basisCharges and fees

Mrs H feels that the National Westminster Bank Plc (“Natwest”) has treated Mrs H unfairly in relation a branch meeting and the treatment of a bank account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7714991.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.