Lloyds Bank PLC

Financial Ombudsman decision DRN7707354 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Mon Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

were wrong to reduce the term of their mortgage when they ported it to a new homeMortgage administration

C&G said that its lending criteria didn’t allow lending beyond 75 and as the mortgage was in accordance with the signed agreement it had done nothing wrong. It didn’t address the misrepresentation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7707354.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.