Nationwide Building Society

Financial Ombudsman decision DRN7706346 Upheld

Upheldoutcome, as published by the Ombudsman

£258redress stated in the decision

Thu Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

complain on its behalf about the interest rate paid on the Society’s funds held by Nationwide Building Society.Interest and rates

Nationwide said that unfortunately the account hadn’t been transferred to a like for like account with Nationwide when he visited the branch in 2008.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7706346.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.