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Home Retail Group Card Services Limited

Financial Ombudsman decision DRN7689111 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Card dispute or chargeback

In the Ombudsman’s words

Remove all records relating to the first phone from Mrs S’s credit file.Credit file reporting

Mrs S complains that Home Retail Group Card Services Limited (HRG) is asking her to pay for goods she says she didn’t receive.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7689111.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.