Barclays Bank Plc
Financial Ombudsman decision DRN7683410 Not upheld
Not upheldoutcome, as published by the Ombudsman
£650redress stated in the decision
Sun Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Barclays could’ve dealt with Mr B better on occasions. For example it gave him some incorrect information, didn’t make entirely clear whether he could pay off some of his balance and delayed a balance transfer. It also could’ve also done more to recognise and respond to Mr B’s vulnerability.Support for vulnerable customers
Barclay’s failings and poor service undoubtedly caused Mr B some distress and inconvenience.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7683410.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.