HSBC Bank plc

Financial Ombudsman decision DRN7681668 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mr H has complained HSBC Bank plc will not refund payments he did not authorise from his bank and credit card accounts.Unauthorised transaction

HSBC could see that being pursued for this debt was having a detrimental effect on Mr H’s health and didn’t want to add to the considerable stress he’d been under.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7681668.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.