NewDay Ltd

Financial Ombudsman decision DRN7678841 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sat Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr S complains that NewDay Ltd failed to place a stop on specific payments due to be made from his store card account.Card dispute or chargeback

I think it’s reasonable to say that NewDay failed to follow up Mr S’s communication and should have done more to help him.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7678841.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.