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Tesco Personal Finance Limited

Financial Ombudsman decision DRN7677159 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Miss S complains that Tesco Personal Finance PLC trading as Tesco Bank gave her incorrect information about a chargeback.Card dispute or chargeback

I think Miss S’s expectations should have been managed better when Tesco Bank realised it wouldn’t be able to make a chargeback for her as it initially led her to believe it would.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7677159.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.