NewDay Ltd

Financial Ombudsman decision DRN7676319 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

She said that those were the only details she had. Mrs R also said she hadn’t cancelled her direct debit. The only difference when NewDay took over the card was that its name was on the top of the statements. She said that the payments she had made had sat in her store account, and at the same time she was accruing interest on her NewDay account.Charges and fees

I understand that this took longer than NewDay had suggested, but Mrs R has now confirmed that she has received that payment back.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7676319.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.