Lloyds Bank PLC

Financial Ombudsman decision DRN7675508 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mrs J complains that the bank charges on her overdraft with Lloyds Bank PLC (“Lloyds Bank”) are too high.Charges and fees

However, I can consider whether Lloyds acted appropriately after becoming aware that Mrs J was experiencing financial difficulties.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7675508.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.