Bank of Scotland Plc

Financial Ombudsman decision DRN7673874 Upheld

Upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms B complains that Bank of Scotland plc trading as Halifax did not agree to her request for a payment holiday when she experienced short term financial problems.Treatment in financial difficulty

She had problems communicating with Halifax staff and was refused a payment holiday. She was offered £60 as compensation for the communication problems.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7673874.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.