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Lloyds Bank PLC
Financial Ombudsman decision DRN7672255 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms A complains that Lloyds Bank PLC hasn’t refunded four transactions of £500 each which were made using her credit card. She’s told the bank she didn’t make or otherwise authorise them but Lloyds has held her responsible.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7672255.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.