HSBC UK Bank Plc
Financial Ombudsman decision DRN7672102 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10,700redress stated in the decision
Mon Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
HSBC has also recognised that Mr and Mrs I wanted to sell not just to repay the capital, but also because they were beginning to struggle with the monthly payments.Treatment in financial difficulty
Mrs I complains that HSBC UK Bank Plc (HSBC) changed its valuation of her property, which means she’s now unable to sell it to repay her interest only mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7672102.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.