Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN7670376 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr H complains that Bank of Ireland (UK) Plc (“the bank”) was wrong to decline his section 75 claimCard dispute or chargeback

Mr H was also unhappy about the service the bank gave him when he complained.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7670376.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.