Santander UK Plc
Financial Ombudsman decision DRN7667908 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Mar 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Funds blocked or frozen
In the Ombudsman’s words
Miss E has complained how Santander UK plc dealt with her when her five accounts were subject to fraud.APP scam refund refused
To protect her accounts Miss E was also stopped from using online banking.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7667908.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.