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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN7660980 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr A complains that Volkswagen Financial Services (UK) Limited applied unfair charges when his hire purchase agreement expired.Charges and fees

He further complains its collection agents failed on three occasions to collect the car.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7660980.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.