Clydesdale Bank Plc
Financial Ombudsman decision DRN7660266 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sun May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
Mr K complains that Clydesdale Bank Plc incorrectly told him that he would need to pay £10 to make a Data Subject Access Request.Data and privacy
And they failed to call him back to discuss this when they said they would.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7660266.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.